At BD Supplement Shop, customer satisfaction is our top priority. We always ensure that every product we deliver is 100% authentic, fresh, and in perfect condition. However, if you face any issue with your order, our Refund & Returns Policy is here to help.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product packaging is intact, unused, and unopened.
  • The request is made within 3 days of receiving the order.

⚠️ Please Note:

  • Due to the nature of supplements (consumable products), we cannot accept returns on opened or used items.
  • Products purchased during promotions or discounts may not be eligible for refunds, unless they are damaged/defective.

2. Non-Returnable Items

  • Opened or used supplements.
  • Products without original packaging/seal.
  • Items purchased more than 3 days ago.
  • Free gifts, promotional items, or clearance products.

3. Refund Process

If your return request is approved:

  • Refunds will be processed via the original payment method (or store credit if preferred).
  • Refunds may take 5–7 business days to reflect, depending on your bank/payment provider.
  • If a replacement is requested, we will ship the replacement product at no extra cost.

4. Return Procedure

To initiate a return or refund:

  1. Contact our support team at bdsupplementsshop.com@gmail.com or call +880 1722-693554.
  2. Provide your order number, product details, and reason for return.
  3. Our team will review your request and provide instructions for return (if eligible).
  4. Once the returned item is received and inspected, we will process your refund or replacement.

5. Shipping Costs

  • If the product is damaged, defective, or incorrect, we will cover all return shipping costs.
  • If the return is due to a change of mind, the customer must bear the return shipping charges.

6. Contact Us

For any return or refund inquiries, please contact us:

📞 Phone: +880 1722-693554
📧 Email: Bdsupplementsshop.com@gmail.com
🌐 Website: www.bdsupplementshop.com